Refund policy

Eligible Returns

PILASOUL accepts returns if:

  • Your item arrives damaged.

  • Your item has a manufacturing or printing defect.

  • You receive the wrong size, color, design, or style compared to your order.

Non-Returnable Cases

We do not accept returns or refunds for:

  • Selecting the wrong size, color, or style when ordering.

  • Changing your mind after placing an order.

  • Disliking the item for personal reasons.

  • Minor color differences caused by screens or lighting.

Exceptions apply where required by law.

How to Request a Return

  • Email support@pilasoul.com within 14 days of delivery.

  • Include your order number, a description of the issue, and clear photos.

  • Wait for approval before sending anything back.

  • Once approved, we will provide the return address and instructions.

  • PILASOUL covers required return shipping costs for verified defects or errors on our part.

Refunds

  • Refunds are issued after your request is approved and any required return is completed.

  • Refunds are sent to your original payment method.

  • Please allow 5–10 business days after processing for the funds to appear, depending on your payment provider.

This policy does not limit your rights under applicable consumer protection laws.

If you have any questions or need assistance, please contact us at: support@pilasoul.com.