Privacy policy

Last updated: October 1, 2026

PILASOUL (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and retain your personal information when you visit our website, make a purchase, use our services, or communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any individual who uses our Services, including customers and website visitors.

The operator responsible for the personal information described in this Privacy Policy is PILASOUL. You can contact us at support@pilasoul.com.

Please read this Privacy Policy carefully to understand our information practices and the choices available to you.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, or legal requirements.

We will publish the revised policy on our website and update the “Last updated” date. Where required by applicable law, we will provide additional notice or obtain your consent before implementing certain changes.

2. Personal Information We Collect

The information we collect depends on how you interact with PILASOUL and which features you use.

Information You Provide Directly

We may collect the following information:

  • Contact information: Your name, email address, telephone number, and mailing address.
  • Order information: Products purchased, billing and shipping addresses, payment status, purchase history, and return or exchange details.
  • Account information: Registration details, login information, and account preferences if you create an account.
  • Customer support information: Messages, images, documents, and other information you provide when contacting us.
  • Product personalization information: Names, text, images, or other content you submit when ordering personalized products, if offered.
  • Marketing preferences: Your choices regarding promotional communications.

Payments are processed through payment service providers. These providers may collect payment card or bank account details necessary to complete your transaction under their own privacy policies.

You may choose not to provide certain information. However, we may be unable to complete your order or provide particular features without the information required for those purposes.

Information Collected Automatically

When you visit our website, we and our service providers may collect information such as:

  • Your IP address, device type, operating system, and browser

  • Network information and approximate location inferred from your IP address.

  • Pages and products you view.

  • Actions you take, such as adding items to your cart or starting checkout.

  • Referral sources, access times, and other interactions with the Services.

Depending on the tools in use and your privacy choices, this information may be collected through cookies, pixels, and similar technologies.

Information Received from Third Parties

We may receive information from third parties that help us provide the Services, including:

  • Shopify, our ecommerce platform.

  • Payment service providers.

  • Production, print-on-demand, fulfillment, and shipping partners.

  • Customer support providers.

  • Analytics and marketing providers, where these tools are used.

3. How We Use Your Personal Information

Providing Products and Services

We use personal information to:

  • Receive and confirm orders.

  • Process payments and refunds.

  • Produce or personalize products as requested.

  • Arrange shipping and provide tracking information.

  • Handle returns, exchanges, and order-related issues.

  • Create and manage customer accounts.

Communicating with You

We use your information to:

  • Respond to questions and support requests.

  • Send updates about orders, deliveries, or accounts.

  • Notify you about relevant changes to our Services or policies.

Improving the Shopping Experience

We may use information to:

  • Remember your preferences.

  • Assess website performance.

  • Understand customer needs.

  • Improve our products, content, and website functionality.

Marketing and Advertising

Where permitted by applicable law and with your consent where required, we may use personal information to:

  • Send emails about products, collections, and promotions.

  • Display advertisements relevant to your interests.

  • Measure the effectiveness of marketing campaigns.

You may unsubscribe from marketing emails at any time by following the unsubscribe link in an email or contacting us.

Security and Legal Compliance

We may use personal information to:

  • Detect, prevent, and investigate fraud or misuse.

  • Protect accounts, transactions, and systems.

  • Meet accounting, tax, and other legal obligations.

  • Resolve disputes and enforce applicable terms.

Where applicable law requires a legal basis for processing, we rely on the performance of a contract, compliance with legal obligations, your consent, or appropriate legitimate interests, taking your rights and interests into account.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential features, remember your cart and preferences, analyze website traffic, and support marketing activities.

Where required by applicable law, we will request your consent before using nonessential cookies or similar technologies.

You can manage cookies through the privacy controls provided on our website, where available, or through your browser settings. Blocking certain cookies may affect account access, shopping cart functionality, and other features.

For information about cookies used by Shopify, visit:

https://www.shopify.com/legal/cookies

[Before publication: Add the cookie and advertising tools actually used by your store, the relevant privacy preferences link, and an accurate description of how your website handles Global Privacy Control signals, where applicable.]

5. How We Disclose Personal Information

We may disclose personal information to the following parties when necessary for the purposes described in this Privacy Policy:

  • Shopify and infrastructure providers: To operate the store, host data, and support website functionality.

  • Payment processors: To process transactions, refunds, and fraud checks.

  • Production and fulfillment partners: To manufacture, print, package, or personalize products.

  • Shipping providers: To deliver orders and resolve delivery issues.

  • Support, analytics, and marketing providers: To perform the services we engage them to provide.

  • Professional advisers and public authorities: Where necessary to comply with the law, resolve disputes, or protect legal rights.

  • Parties involved in a business transaction: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to appropriate safeguards.

  • Other parties at your direction or with your consent.

Depending on applicable law, disclosing information to advertising partners may qualify as a “sale,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

[Before publication: Confirm your store’s actual data sale, sharing, and targeted advertising practices. Add any required disclosures about data categories, recipients, and the applicable opt-out link.]

6. Shopify’s Role

PILASOUL uses Shopify to power its online store. Shopify may process information about your visits, purchases, and use of the Services to provide its platform and related features.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

[If Shopify Network Intelligence or other additional Shopify services are enabled, include the disclosures required for your store’s actual configuration.]

7. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, or services operated by third parties.

This Privacy Policy does not cover those parties’ independent information practices. We encourage you to review their privacy policies before providing personal information.

Information you post publicly, such as product reviews or social media comments, may be visible to and used by others.

8. Children’s Information

Our Services are not directed to children, and we do not knowingly collect personal information from children below the age protected by applicable law.

If you are a parent or guardian and believe a child has provided personal information to PILASOUL, please contact support@pilasoul.com so we can review the matter and take appropriate action.

9. Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please protect your account credentials and avoid sending passwords, full payment card details, or unnecessary sensitive information by email. Contact us if you suspect unauthorized access to your account.

10. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing orders and providing customer support.

  • Maintaining customer accounts.

  • Meeting accounting, tax, and other legal obligations.

  • Resolving disputes and preventing fraud.

Retention periods depend on the type of information, the purpose for which it is used, and applicable legal requirements. When information is no longer needed, we will delete or anonymize it according to appropriate procedures.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Know about or access the personal information we process about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Obtain a copy of your information or request its transfer in certain circumstances.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of the sale or sharing of personal information or targeted advertising, where applicable.

  • Appeal a decision declining your privacy request.

  • Lodge a complaint with a competent data protection authority.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, contact support@pilasoul.com. We may need to verify your identity before processing your request and will respond within the time required by applicable law.

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. We may require proof of authorization and appropriate identity verification.

These rights may be subject to legal limitations and exceptions. We will not discriminate against you for exercising your privacy rights.

12. Marketing Communications

You can unsubscribe from marketing emails by clicking the unsubscribe link in an email or contacting support@pilasoul.com.

After you unsubscribe, we may still send non-promotional communications necessary to provide our Services, including order confirmations, shipping updates, refund notices, and responses to support requests.

13. International Data Transfers

Because we use platforms and partners in different countries, your personal information may be stored or processed outside the country where you live.

Where international transfers are subject to specific data protection requirements, we will use appropriate safeguards and transfer mechanisms required by applicable law.

You may contact us for further information about relevant safeguards.

14. Complaints and Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to submit a complaint, please contact us:

Operator: PILASOUL
Email: support@pilasoul.com

If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with a competent authority, depending on applicable law.